The reality of customer feedback today
Customers tell you what they want — just not in one place, and not in a format that's easy to analyze:
Feature requests hide in support tickets and are forgotten
NPS comments go into a spreadsheet that no one reads
App store reviews pile up without systematic analysis
Sales calls contain gold, but notes are scattered and incomplete
How this flow looks in Triform
In this setup, Triform connects to all your feedback channels — support tickets, NPS surveys, app reviews, call transcripts. Weekly, it gathers everything, clusters similar requests into themes, ranks them by frequency and customer value, and publishes a digest for product and leadership.
Start from a single prompt
Describe your full workflow in one go and let Triform design the flow with you.
Example prompt for this automation
Where this automation fits
Customer voice on autopilot
Feedback analysis happens automatically. Product teams get insights without anyone manually reading thousands of tickets. This means:
- No feedback gets lost or ignored
- Data-driven prioritization of the roadmap
- Customer quotes ready for presentations and planning
From scattered feedback to strategic insights
Connect your feedback sources (support, NPS, reviews)
Configure clustering parameters and ranking weights
Set up your digest format and delivery
Connect to your product management tools