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Use Case

A front door for all legal requests A front door for all legal requests

Legal requests come from every corner of the business — employment questions, regulatory inquiries, vendor disputes, IP issues. Without a system, they get lost in email or interrupt attorneys at random. Triform creates a single intake point, classifies and routes matters, and tracks everything to resolution.

  • Single queue for all legal matters
  • Automatic classification and routing
  • Full visibility into legal workload
Design this flow with us See how it works
The Challenge

The reality of legal matter management today

Legal teams are pulled in a hundred directions. Without intake management, they're constantly interrupted and have no data on their workload: The typical experience:

01

Requests arrive via email, Slack, walk-ups, and meetings

02

No central view of all open matters

03

Similar questions get researched from scratch each time

04

No data on time spent by matter type

05

Hard to justify headcount without workload metrics

06

Urgent matters get stuck behind routine questions

The Solution

How this flow looks in Triform

Every legal request goes through a central intake form. Triform classifies the matter type, checks if it's similar to a previously resolved matter, assigns to the appropriate attorney based on specialty and capacity, and tracks time and status. Leadership gets visibility into the full portfolio.

Start from a single prompt

Describe your full workflow in one go and let Triform design the flow with you.

Example prompt for this automation

AI Agent

Legal visibility and efficiency at scale

Every matter tracked from request to resolution. Attorneys work from a managed queue. Leadership has data for decisions. This means:

  • Attorneys focus on matters, not request management
  • Business gets visibility into their requests
  • Data to optimize legal team structure

From ad-hoc requests to structured intake

01

Set up the intake form with your matter types

02

Define routing rules based on specialty areas

03

Configure the knowledge base for precedent matching

04

Set up tracking and reporting dashboards

Ready to streamline legal intake? Let's build your matter management system.