The reality of ticket triage today
Every ticket looks the same at first glance. Agents spend valuable time on classification before they even start helping. This creates problems:
Agents manually read and classify each ticket — slow and inconsistent
VIP customers wait in the same queue as everyone else
Writing first responses from scratch takes time, even for common issues
Churn-risk signals get missed until it's too late
How this flow looks in Triform
In this setup, your helpdesk stays the single source of truth. Whenever a new ticket arrives, Triform reads it, classifies the topic and urgency, checks customer context, routes to the right queue, and drafts a first response — all within seconds.
Start from a single prompt
Describe your full workflow in one go and let Triform design the flow with you.
Example prompt for this automation
Where this automation fits
AI-powered triage at machine speed
The AI agent handles classification and drafting, but humans make the final call. Agents review and send (or edit) the drafts. This means:
- First response time drops from minutes to seconds
- Consistent classification across all agents and shifts
- VIP and at-risk customers get the attention they deserve
From manual triage to intelligent routing
Connect your helpdesk (Zendesk, Freshdesk, Intercom)
Define your classification categories and routing rules
Connect your CRM for customer context
Train the AI on your knowledge base for better drafts