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AI agents for Support Leaders

Resolve tickets faster and keep your team from burning out. Triform automates the triage, routing and follow-up work that clogs your support queue.

  • Tickets routed to the right agent automatically
  • Repetitive questions handled without human intervention
  • Agents focused on complex issues instead of triage
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Your world today

Tickets landing in the wrong queue and bouncing between agents
Agents answering the same questions over and over
SLA breaches because tickets sit too long before first response
Escalations that get lost or delayed
Burnout from endless ticket volume

How Triform helps AI Agents for Support Leader

Support Ticket Triage & Drafts

Automatically classify, prioritize, and draft responses for support tickets. Flag VIP and churn-risk customers for faster handling.

Trigger
New Ticket API
Related
Support & success Zendesk HubSpot
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Incident Intake & Triage for EHS/ESG

Accept incident and near-miss reports via forms or email. Standardize, categorize, route to managers, and track investigations with dashboards.

Trigger
Incident Report API
Related
Operations & HR Google Forms Slack Notion
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Shift Handover Summary

Collect notes, open tickets, incidents, and planned work before each shift change. Generate a concise summary for the incoming team.

Trigger
Shift End Time
Related
Operations & HR Slack Jira
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Industries and company types

Start with one flow and scale from there

You don't need to automate your entire support operation at once. Most support leaders start with a single pain point: ticket triage, escalation handling, or shift handovers. Once that's running, the next automation becomes obvious.